Information We Collect

When you engage with our educational programs, we collect several types of information. Some you provide directly, while other information comes from how you use our website and learning platforms.

Information You Provide Directly

• Registration Details: When you sign up for our courses, we ask for your name, email address, phone number, and postal address. This helps us communicate with you and send course materials.
• Payment Information: We collect billing details when you enrol in paid courses. However, credit card data is processed directly by our payment processor and never stored on our servers.
• Learning Progress: As you work through course materials, we track your progress, completed assignments, and assessment results. This lets us provide personalised feedback and improve our teaching methods.
• Communication Records: When you contact us via email, phone, or our contact forms, we keep records of these conversations to help resolve your queries and improve our service.

Automatically Collected Information

• Technical Data: We collect your IP address, browser type, device information, and operating system. This helps us ensure our learning platform works properly across different systems.
• Usage Patterns: We monitor which pages you visit, how long you spend on different sections, and which resources you access most frequently. This tells us what content resonates with students.
• Cookies and Similar Technologies: We use cookies to remember your preferences, keep you logged in, and understand how you navigate our site. More details about this appear later in this policy.

How We Use Your Information

We don't collect data just for the sake of it. Every piece of information serves a specific purpose related to delivering quality education and improving your learning experience.

• Course Delivery: Your contact details let us send you course access credentials, materials, and updates about your enrolled programmes.
• Personalised Learning: We use your progress data to identify areas where you might need extra support and recommend relevant resources.
• Platform Improvement: Usage patterns help us understand which teaching methods work best and where students commonly struggle.
• Communication: We send important updates about your courses, schedule changes, and occasionally information about new programmes that might interest you based on what you've studied.
• Legal Compliance: Some data processing is required to meet UK legal obligations, including tax records and anti-fraud measures.
• Security: Technical information helps us detect suspicious activity and protect your account from unauthorised access.

Legal Basis for Processing

Under UK data protection law, we need a valid legal reason to process your personal information. Here's what applies to our activities:

• Contract Performance: Most of our data processing happens because it's necessary to deliver the educational services you've signed up for.
• Legitimate Interests: We process some data based on legitimate business interests, like improving our courses or preventing fraud. We always balance this against your privacy rights.
• Legal Obligation: Certain processing is required by UK law, such as maintaining financial records for tax purposes.
• Consent: For marketing communications and some cookies, we rely on your explicit consent, which you can withdraw at any time.

Sharing Your Information

We don't sell your personal data to anyone. However, running an educational business means working with trusted partners who help us deliver our services. Here's who might see your information:

• Payment Processors: Companies like Stripe handle payment transactions securely. They see billing information but use it solely to process payments.
• Email Service Providers: We use email platforms to send course updates and communications. These providers process email addresses and message content on our behalf.
• Learning Management System: Our online course platform hosts your learning materials and tracks your progress. This data stays within the platform's secure environment.
• Analytics Services: We use analytics tools to understand website usage. These services may collect anonymised data about your browsing behaviour.
• Legal Requirements: Occasionally, we might need to share information with law enforcement or regulatory bodies if legally required to do so.

All third parties who handle your data are carefully vetted and bound by strict confidentiality agreements. They can only use your information for the specific purposes we authorise.

Your Rights

UK data protection law gives you significant control over your personal information. You're not just passively handing over data – you have real rights that we're obliged to respect.

To exercise any of these rights, contact us using the details at the end of this policy. We'll respond within one month and won't charge a fee unless your request is clearly excessive or repetitive.

Data Retention

We don't keep your information forever. Different types of data have different retention periods based on legal requirements and business needs.

After these periods expire, we securely delete or anonymise your information. Anonymised data may be retained indefinitely for statistical purposes since it can't identify you personally.

Security Measures

Protecting your data isn't just about compliance – it's about maintaining the trust you place in us when you share personal information.

Despite our best efforts, no system is completely impenetrable. If we experience a data breach that affects your information, we'll notify you and the Information Commissioner's Office within 72 hours as required by UK law.

International Data Transfers

Your data is primarily stored on servers within the United Kingdom. However, some of our service providers operate internationally, which occasionally means your information might be processed outside the UK.

When this happens, we ensure appropriate safeguards are in place:

• We only work with providers in countries with adequate data protection laws
• Standard contractual clauses approved by UK authorities govern data transfers
• We verify that international providers maintain security standards equivalent to UK requirements

Children's Privacy

Our courses are designed for adults aged 18 and over. We don't knowingly collect information from anyone under 18. If we discover we've inadvertently collected data from a minor, we'll delete it immediately.

Parents or guardians who believe their child has provided us with personal information should contact us using the details below.

Changes to This Policy

Educational technology and data protection laws both change regularly. We update this privacy policy when necessary to reflect new practices or legal requirements.

When we make significant changes, we'll notify you by email if you have an active account with us. We also display the last update date at the top of this policy, so you can see when it was last revised.

We encourage you to review this policy periodically, especially before providing us with any new personal information.

Complaints and Concerns

If you're unhappy with how we've handled your personal data, please contact us first. We take complaints seriously and will investigate thoroughly.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection regulator. You can contact them at:

• Website: ico.org.uk
• Phone: 0303 123 1113
• Address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF